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Help & Information

FAQs & Policy

Answers to common questions about our treatments, plus our full refund and cancellation policy.

Common Questions

Frequently Asked Questions

Have more questions? Our team is happy to provide personalised guidance on the best treatment for your goals.

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What is microneedling and how does it work?
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Microneedling uses fine needles to create tiny punctures in the skin, triggering your body's natural healing response and stimulating collagen production. The result is smoother, firmer and more youthful skin. We apply a topical numbing cream beforehand for your comfort. For best results, we recommend 3–6 sessions spaced 4–6 weeks apart.

Are chemical peels safe for all skin types?
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Yes, when performed by trained professionals. At Phemo Aesthetics we offer different peel strengths tailored to your skin type. You may experience mild peeling or flaking for a few days — this is normal and resolves within a week. We recommend peels every 4–6 weeks for optimal results.

What is the Vampire Facial (PRP) and is it safe?
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PRP therapy uses your own blood's natural healing factors to rejuvenate the skin. Because it uses your own blood, there is minimal risk of allergic reaction. We recommend 2–4 sessions, 4–6 weeks apart, with results continuing to improve as collagen builds over time.

Does skin tag removal leave scars?
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In most cases, no. We use advanced techniques — cryotherapy or electrocautery — chosen based on the size and location of the tag. The procedure is generally painless; local anaesthetic may be used for larger tags. Small tags heal within a few days, larger ones within two weeks.

How many Botox or filler sessions will I need?
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Botox results typically last 3–6 months. Dermal fillers last 6–18 months depending on the product and area. Our clinician will advise the ideal treatment schedule for your individual goals during your consultation.

How do I know which treatment is right for me?
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Every client begins with a thorough skin consultation and analysis. Our clinicians take time to understand your concerns, skin history and aesthetic goals before recommending any treatment. Book a consultation and we'll design a personalised plan for you.

Where can I find your price list?
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Our full and up-to-date price list is available on our Fresha page. View prices & book on Fresha →

What is your refund and cancellation policy?
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Treatments and consultation fees are non-refundable once performed. Deposits may be transferred with at least 24 hours' notice. Cancellations within 24 hours or no-shows forfeit the deposit. Scroll down to read our full policy.

Client Testimonials

What Our Clients Say

★★★★★

"The team at Phemo Aesthetics is absolutely incredible. My skin has never looked better — the microneedling sessions have completely transformed my confidence."

— Kefilwe M., Gaborone

★★★★★

"Gorata was knowledgeable and thorough. I came in for hyperpigmentation and left with a full personalised plan. The results speak for themselves."

— Kefilwe M., Fresha Review

★★★★★

"Lovely clientele, from the receptionist to the doctor. All are so patient — I felt completely at ease and the results have been amazing."

— Esaleone M., Fresha Review

Legal

Service & Refund Policy

Please read our full service and refund policy before booking. By booking a service with Phemo Aesthetics, you acknowledge and agree to the terms outlined in this document.

Read Full Policy
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